All orders are thoroughly inspected at MyKratomSource and adequately packed before shipment.
In order to qualify for a refund, MyKratomSource requires a return of the original product. While we do not require that a product returned to be in unopened condition, we do reserve the right to refuse return requests. Items should be returned in their original product packaging and need to be at least 75% of the original volume. You are responsible for shipping charges to return the product. MyKratomSource reserves the right to deny a refund upon inspection of any returned merchandise.
Please read through our Terms of Service before making your purchase and/or before contacting us regarding a possible return or exchange.
Please include the original packing slip with your return.
Adding Tracking information to your shipment is advised.
If you do not have the original packing slip please contact us.
You should expect to receive your refund within three weeks of sending your item(s) back. However, in many cases you will receive a refund more quickly. This includes:
- Transit time for us to receive your returned items through the mail (5 to 10 business days)
- Time it takes us to process your return once we receive it (2 to 3 business days)
- Time it takes your bank to process our refund request (5 to 10 business days).
MyKratomSource will notify you of your refund via e-mail once we’ve received and processed the returned product.